Frequently Asked Questions

Everything you need to know about shopping with Hipa Store.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and standard delivery usually takes 5-7 business days depending on your location.

How do I return or exchange an item?

Hipa Store offers a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order in real-time?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly on our website.

Are your materials sustainably sourced?

Hipa Store is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our collections to minimize our environmental footprint.